LUXURIOUS

How do I become a member?

Visit www.luxuruiouspass.com and click on "New user/Signup." Register your contact details, and after successful registration, log in with your username and password. Then scroll to "Buy membership" and select the card that suits you best.

What is an QR-CODE?

An QR-CODE is an electronic QR-CODE that is issued to specific customers, belonging to a non-financial institution client of ours. It usually entitles its holder to access a (pre-selected) destination, where the QR-CODE-holder can enjoy the benefits on offer by our participating partner at the selected destination.

How can I access my membership information?

Your membership information will be accessible on the website after you log in with your online account.

What is the process for book services from Luxurious Pass?

To book a service through the Luxurious Pass website, follow these steps:

Login with user name for LP card holder , or through BIN for bank clients.
For lounges click on our services.
Specify your travel route by indicating the departure and arrival airports so it will allow you to book in advance.
Provide your flight information, including departure and arrival terminals, flight number, as well as the date and time of your journey.(providers/Airports requirement).
Choose the necessary services from the available options.
Complete the passenger/passengers' details, ensuring they match the information on the travel document you will use. Additionally, include your current email address and phone number in international format. (providers/Airports requirement).
Enter your payment card details and proceed to make the payment (Not for BIN clients)
Once the transaction is successful, you will receive a card/QE-Code containing an order confirmation code in your email inbox.

You can access your placed orders, check your order history, and view their current statuses through your personal account on the official website at ( www.luxuriouspass.com )

What is the timeframe within which I can acquire this service prior to the departure?

You have the option to reserve our service up to 365 days ahead of the scheduled delivery date. The specific minimum booking timeframe is contingent upon the airport's regulations and the particular service you've selected. Detailed guidelines regarding booking procedures and service provisions can be located within the description of the service that piques your interest.

Is it possible for me to reserve a service on behalf of another person?

This facility is exclusively accessible to individuals holding the QR code, and it is imperative that the name on the boarding pass corresponds with the QR code holder's name.

How can I verify my service request?

You can confirm your Luxurious Pass service order by receiving a Card/QR-CODE via email, which includes a QR code for verification.

How can I access my membership information?

Your membership information will be accessible on the website after you log in with your online account.

I have been declined entry to a lounge because the system does not acknowledge my bank card.

The QR-code readers at the lounge have been configured to identify all participants within the Luxurious Pass program. If you have been denied entry to the lounge due to your card not being recognized, kindly get in touch with your card issuer.

Is it possible for someone else to utilize my bank card to gain access to a lounge?

No, only the individual named on the bank card will have the privilege to use it for lounge access or other services. The staff will cross-reference the name on the card/QR-CODE with their boarding pass and identification card/passport.

Despite my bank card having a future expiration date, I have still been denied entry to the lounge. Could you explain why?

Please reach out to your card issuer for confirmation regarding the status of your Luxurious Pass benefit.

I find myself without my bank card; can I still enter the lounge or any service?

The front desk staff will determine the eligibility and verify your card/QR-CODE for the Luxurious Pass Card without swiping your bank card. Due to changes in payment processing regulations, you might be required to Show of the QR-CODE which you downloaded from Luxurious Pass website before entry process. For further details, please inquire about these modifications.

My bank card has been stolen, and I am awaiting a replacement. Can I still access a lounge?

Yes it will be easy to access the lounge with the QR-CODE which you downloaded from Luxurious Pass website , The lounge/other service staff will cross-reference the name on the card with their boarding pass and identification card/passport.

I have incurred a charge for a lounge visit that I believe is unwarranted. What steps should I take?

You can reach out to your card issuer to get clarification on the visit charges?

Please let your card issuer know about the lounge you are writing to complain about. Please include the date, time of your visit, and the nature of the issues you encountered.

For any help or if you need to raise any concerns, feel free to reach out to us at:

Contact : +965 9441 3741
Email : Oerations@luxuriouspass.com

Are children allowed in the lounge for free?

Many lounges may permit children's entry at the prevailing guest rate. However, specific policies can vary; consult the lounge provider for precise details.

Some lounges allow children to enter at the same rate as adults, but policies may vary. Please check the lounge finder for specific details.

Will I be able to access the lounge immediately with a digital card?

Yes, in some lounges, you can book and access them immediately. However, other lounge providers require bookings to be made at least 24 hours prior to travel.

My guest was not allowed into the lounge

The decision to allow guests into the lounge with an Luxurious Pass customer rests with the lounge's discretion. Visit the lounge provider for details on individual lounge conditions.

Whether or not guests are allowed into a lounge with a Luxurious Pass customer is up to the discretion of the lounge. You can find more information about the specific lounge's guest policy on the lounge finder.

How long can I stay in the lounge?

Each lounge has its own restrictions on the duration of stay. In cases where time limits are enforced, it may be feasible to re-enter the lounge after the initial period has lapsed. The lounge staff will decide this on a case-by-case basis. Refer to the lounge provider for lounge-specific policies.

The length of time you can stay in a lounge varies from lounge to lounge. If a lounge has a time limit, you may be able to re-enter the lounge after the initial period has lapsed, but this will be decided on a case-by-case basis by the lounge staff. You can find more information about the specific lounge's time limit policy on the lounge finder.

My partner and I both possess the Luxurious Pass benefit on our bank card. Are both cards/QR-CODE necessary upon lounge arrival?

Yes, to avoid unnecessary charges, both cards should be presented during lounge entry or use the service.

What are the rules for bringing guests into the lounge?

Extending invitations to accompany you to the lounge is entirely acceptable. Most lounges do not impose a fixed limit on the number of guests and the end it's depend on the card which are holding if it's allow s you to invite a guest , or he should pay for his visit, although any restrictions can be found in the lounge particulars on the lounge provider. We kindly request that you contact your card issuer for details regarding guest charges. Please be aware that each Luxurious Pass holder must present their card upon entering the lounge to ensure accurate billing.

Is it necessary for me to have my card with me?

We highly recommend having your Luxurious Pass digital card/QR-CODE on hand or you download it on you device, when attempting lounge access. Changes in the processing regulations may require you to scan your your card and complete authentication as part of the entry process.

For information about lounge or other services directions ?

Simply sign in to the website, pick the service you want, click on your chosen service, and it'll show you the directions on how to get to your destination inside the airport.

Does the Luxurious Pass provide access to free fast track facilities?

No free access, We provide fast track service but it's (paid) service.

Is it possible to bring a guests into the lounge ?

Absolutely! If you have an annual membership with included guest privileges, you can bring guests along when you visit the lounge. You can easily purchase this membership on our website or through our mobile app.
Great news! With our annual membership that includes guest access, you can bring your companions to the lounge. Buy it now on our website or mobile app!

Alternatively, you can choose our Travel Premium prepaid option. Top up your membership card, and each guest visit will deduct one entry from your balance.
Another option is the Travel Premium prepaid plan. Top up your card, and each guest you bring will use one entry from your balance.

If your membership came from your bank or employer, they might have different rules about guest access. Please check with them directly for any specifics.
Your bank or company might have special rules about guest access for memberships they provide. Be sure to check with them for details.

How do I locate a lounge at the airport near me?

Head to the lounges icon at the top of the page. Click on it, and then navigate to Explore Lounges.

Now, enter your destination in the empty field. After that, the system will display the available information you need.

What kind of amenities can I find in a lounge?

You will have access to amenities such as refreshments, television, complimentary internet access, showers, and flight status updates. However, please note that the availability of these facilities may vary depending on the specific lounge you visit.

Having trouble getting into the service you got with your bank card or after buying an LP card ?

Before you go ahead and sign up or log in on our website, just double-check that your (computer, laptop, iPad, mobile, or tablet )doesn't have a firewall or anything like that turned on. Also, be aware that some browsers might not fully support access to our site and could potentially block some features.

Do I have to make a reservation ahead of time to get into airport lounges ?

As you're heading toward the lounge, you can book it instantly through a smooth process of navigation and selection. Simply choose the lounge you desire and complete the booking seamlessly, In many cases, it's advisable to book in advance, especially during peak travel times.

other lounge providers require bookings to be made at least 24 hours prior to travel.

Where can I locate the recently added lounge in the list associated with my membership ?

Upon visiting the Luxuriouspass website, you'll find the lounge status updates displayed in the lounges icon at the top of the initial webpage.

Experience the convenience of a digital, contactless encounter.

Register your eligible bank card
Discover nearby lounges and determine your eligibility for complimentary access.
Generate the QR code and present it to the lounge receptionist for lounge access.

Is my info safe ?

"Absolutely! We use top-notch SSL encryption tech to keep your personal info safe and sound. Our website hangs out on super-secure servers, given the stamp of approval by VeriSign. We've got solid security measures in place to make sure your info doesn't get lost, misused, or messed with in any way.For further details on how your personal information will be stored, please consult our privacy policy.

Can I share the QR-CODE with friends or convert them to cash ?

The the QR-CODE is non-transferable and cannot be converted into cash.

May I inquire about the expiration status of my QR-CODE within the Luxurious Pass website/app?

The validity of the QR-CODE is typically indicated on the the QR-CODE itself, and it may vary based on the issuer's/Provider program.

flight is changed

If your flight details change to a different flight number or with a new airline, make sure to let us know for the Meet & Greet / Fast track service. It's on you to keep us in the loop about any modifications.

customer’s responsibility

It is the customer’s responsibility to declare in advance any Dangerous or

Disallowed Goods that will be carried, and the agent will not be held responsible for any

penalty, loss, damage, cost, claim or expense as a result of any breach of this

requirement.

Fast track

Fast track will provide the fast track service in some airports and that

will be specified in the fast track/ Meet & Greet/Meet & Assist specific pages. Fast track will not be

held liable if the immigration officers under any circumstance do not permit the agent to

pass through the “Meet & Greet/Fast Track” counters.

services is operated by third parties

Please note, as the Meet&Greet/Fast Track service is operated by third parties,

LUXURIOUS PASS does not have any control over the closure of the Fast Track lane

(for example due to reasons of health and safety or circumstances beyond the airport’s

control) and so LUXURIOUS PASS cannot guarantee the availability of the Fast Track

Service for Qualifying Bookings. No cash alternative is available if Meet&Greet/Fast

Track is closed.

queue length

There are no assurances as to the queue length or time for Meet & Greet/Fast

Track and no guarantees that the Meet&Greet/Fast Track queue time will be less than the

standard lanes. With a Fast Track pass you are still subject to the same security

procedures and regulations so you will need to make sure you allow enough time for this.

You will be responsible if you miss your flight because you did not leave enough time to

go through the security process

non-transferable and non-exchangeable and no cash alternative for fast track

Fast Track is non-transferable and non-exchangeable and no cash alternative

will be provided by LUXURIOUS PASS if you decide not to use the Meet & Greet/Fast

Track service.

liability or responsibility

LUXURIOUS PASS shall not bear any liability or responsibility towards any Cardholder

with respect to any losses, damages, attorney fees and expenses arising out of or in

connection with the services rendered by LUXURIOUS PASS.

What devices support eSIM?

To use an eSIM, your device must be carrier-unlocked and eSIM-compatible. Please reference the list below to see if your device supports eSIM technology (country and carrier-specific restrictions may apply).*

Please note:

The list will be updated as more eSIM-compatible devices are released.
While we aim to make the list as complete as possible, it is not exhaustive — your device may be eSIM compatible if it is not listed.

As of June 2024, the following devices are eSIM-compatible:

APPLE*

iPhone 15
iPhone 15 Plus
iPhone 15 Pro
iPhone 15 Pro Max
iPhone 14
iPhone 14 Plus
iPhone 14 Pro
iPhone 14 Pro Max
iPhone 13
iPhone 13 Mini
iPhone 13 Pro
iPhone 13 Pro Max
iPhone 12
iPhone 12 Mini
iPhone 12 Pro
iPhone 12 Pro Max
iPhone 11
iPhone 11 Pro
iPhone 11 Pro Max
iPhone XS
iPhone XS Max
iPhone XR
iPhone SE (2020)
iPhone SE (2022)
iPad (7th generation)
iPad (8th generation)
iPad (9th generation)
iPad (10th generation)
iPad Air (3rd generation)
iPad Air (4th generation)
iPad Air (5th generation)
iPad Pro 11-inch (1st generation)
iPad Pro 11-inch (2nd generation)
iPad Pro 11-inch (3rd generation)
iPad Pro 12.9-inch (3rd generation)
iPad Pro 12.9-inch (4th generation)
iPad Pro 12.9-inch (5th generation)
iPad Pro 12.9-inch (6th generation)
iPad Mini (5th generation)
iPad Mini (6th generation)

*The following Apple devices DO NOT have eSIM capability:

• iPhone devices from Mainland China.

• iPhone devices from Hong Kong and Macao (except for the iPhone 13 Mini, iPhone 12 Mini, iPhone SE 2020, and iPhone XS).

*For iPhones and iPads purchased in TURKEY:

• If you're setting up your device after June 23, 2020, your eSIM will activate after installation — contact your carrier if you don't have eSIM enabled.

• For devices set up before the June 23, 2020, follow the steps in this link to activate your eSIM. The procedure may require you to erase your device's data – please make sure you back up your device beforehand.

*Only iPad devices with Wi-Fi + Cellular features are supported.

SAMSUNG*

Galaxy A55 5G*
Galaxy A54 5G*
Galaxy A35 5G*
Galaxy S24*
Galaxy S24+*
Galaxy S24 Ultra*
Galaxy S23 FE*
Galaxy A54 5G*
Galaxy S23*
Galaxy S23+*
Galaxy S23 Ultra*
Galaxy S22 5G*
Galaxy S22+ 5G*
Galaxy S22 Ultra 5G*
Galaxy S21 5G*
Galaxy S21+ 5G*
Galaxy S21 Ultra 5G*
Galaxy S20 5G*
Galaxy S20*
Galaxy S20+*
Galaxy S20+ 5G*
Galaxy S20 Ultra*
Galaxy S20 Ultra 5G*
Galaxy Z Flip
Galaxy Z Flip 3 5G
Galaxy Z Flip 4
Galaxy Z Flip 5
Galaxy Z Fold
Galaxy Z Fold 2
Galaxy Z Fold 3
Galaxy Z Fold 4
Galaxy Z Fold 5
Galaxy Note 20
Galaxy Note 20 5G
Galaxy Note 20 Ultra
Galaxy Note 20 Ultra 5G

*The following Samsung Galaxy devices DO NOT have eSIM capability:

• All Galaxy devices originating from China, Hong Kong, and Taiwan.

• All Galaxy FE "Fan Edition" models, except the Galaxy S23 FE.

• USA models of the Galaxy S20, S21*, and Note 20 Ultra.

*Most Samsung Galaxy devices purchased in South Korea do not support eSIMs, except for the Galaxy S24, S23, Z Fold 5, Z Fold 4, Z Flip 5, Z Flip 4, and A54 5G variants.

GOOGLE PIXEL

Pixel 8 Pro
Pixel 8a
Pixel 8
Pixel Fold
Pixel 7 Pro
Pixel 7a
Pixel 7
Pixel 6 Pro
Pixel 6a
Pixel 6
Pixel 5a
Pixel 5
Pixel 4a
Pixel 4
Pixel 4 XL
Pixel 3 & 3 XL*
Pixel 3a & 3a XL*

*The following Google Pixel devices DO NOT have eSIM capability:

• Pixel 3 models originating from Australia, Taiwan, and Japan, and those purchased with service from US or Canadian carriers other than Sprint and Google Fi.

• Pixel 3a models purchased in South East Asia and with Verizon service.

HAMMER*

Explorer PRO
Blade 3
Blade 5G
myPhone NOW eSIM
myPhone Hammer Construction

*eSIM support is only available in certain regions. Please contact your carrier or device manufacturer to confirm that your Hammer device is eSIM-capable.

HONOR*

Magic5 Pro
Magic4 Pro
Honor 90

*eSIM support is only available in certain regions. Please contact your carrier or device manufacturer to confirm that your Honor device is eSIM-capable.

HUAWEI

P40
P40 Pro*
Mate 40 Pro

*The following HUAWEI devices DO NOT have eSIM capability:

• Huawei P40 Pro+

• All Huawei devices purchased in China are not eSIM capable.

MOTOROLA*

Moto G54
Edge 40 Neo
Edge 40 Pro
Edge+
Razr 40 Ultra
Razr 2022
Razr 2019
Razr 5G
G53 5G

*eSIM support is only available in certain regions. Please contact your carrier or device manufacturer to confirm that your Motorola device is eSIM-capable.

NOKIA*

G60
XR21
X30

*eSIM availability may vary depending on country/region and carrier. Please contact your carrier or device manufacturer to confirm that your Nokia device is eSIM-capable.

ONEPLUS*

OnePlus 12
OnePlus 11

*eSIM support is only available in certain regions. Please contact your carrier or device manufacturer to confirm that your OnePlus device is eSIM-capable.

OPPO*

Reno6 Pro 5G
A55s 5G
Find N2 Flip
Find N2 Flip
Find X5
Find X5 Pro
Reno A

*eSIM support is only available in Japan and certain regions. Please contact your carrier or device manufacturer to confirm that your Oppo device is eSIM-capable.

RAKUTEN*

Rakuten Big
Rakuten Big S
Rakuten Mini
Rakuten Hand

*eSIM support is only available in Japan and certain regions. Please contact your carrier or device manufacturer to confirm that your Rakuten device is eSIM-capable.

SHARP*

AQUOS Sense 8
AQUOS Sense 7
AQUOS Sense 6
AQUOS Sense 4 Lite
AQUOS R8 Pro
AQUOS R8
AQUOS R7
AQUOS R6
AQUOS Wish
AQUOS Zero 6

**eSIM support is only available in Japan and certain regions. Please contact your carrier or device manufacturer to confirm that your Sharp device is eSIM-capable.

SONY*

Xperia 1 V
Xperia 1 IV
Xperia 5 IV
Xperia 10 III Lite
Xperia 10 IV*

*eSIM availability may vary depending on country/region and carrier. Please contact your carrier or device manufacturer to confirm that your Xperia device is eSIM-capable.

*Sony Xperia 10 IV eSIM support is only available in Europe. Please contact your carrier or device manufacturer to confirm that your Sony Xperia 10 IV device is eSIM-capable.

VIVO*

X90 Pro*
V29 (European Version)*
V29 Lite 5G (European Version)*

*eSIM availability may vary depending on country/region and carrier. Please contact your carrier or device manufacturer to confirm that your Vivo device is eSIM-capable.

XIAOMI*

14 Pro
13T
13T Pro
13
13 Pro
13 Lite
12T Pro
Redmi Note 13 Pro
Redmi Note 13 Pro +
Redmi Note 11 Pro 5G*

*eSIM availability may vary depending on country/region and carrier. Please contact your carrier or device manufacturer to confirm that your device is eSIM-capable.

*For Windows 10: Your PC needs to have Windows 10 version 1703 or later for you to use an eSIM. The device also needs to be LTE-ready.

OTHERS*

Nuu Mobile X5
Gemini PDA 4G+Wi-Fi
Fairphone 4

*Surface: Any AT&T-locked devices will not support eSIMs. If your device was purchased through another carrier, the carrier may have disabled eSIM capability in the Surface Duo.

**WINDOWS 10*/ WINDOWS 11 LAPTOPS**

ACER

Acer Swift 3
Acer Swift 7
Acer TravelMate P2
Acer TravelMate Spin P4
Acer TravelMate P6

ASUS

ASUS Mini Transformer T103HAF
ASUS NovaGo TP370QL
ASUS Vivobook Flip 14 TP401NA

DELL

Dell Latitude 7440
Dell Latitude 7210 2-in-1
Dell Latitude 9410
Dell Latitude 7310
Dell Latitude 7410
Dell Latitude 9510
Dell Latitude 5410
Dell Latitude 5411
Dell Latitude 5511

HP

HP Elitebook G5
HP Probook G5
HP Zbook G5
HP Spectre Folio 13

LENOVO

ThinkPad X1 Titanium Yoga 2 in 1
ThinkPad X1 Carbon Gen 9
ThinkPad X1 Fold
ThinkPad X1 Nano
ThinkPad X12 Detachable
Lenovo Flex 5G
Lenovo Yoga C630
Lenovo Miix 630
Lenovo Yoga 520
Lenovo Yoga 720 (2-in-1 models)

SURFACE*

Surface Pro 9
Surface Go 3
Surface Pro X
Surface Duo 2
Surface Duo

*For Windows 10: Your PC needs to have Windows 10 version 1703 or later for you to use an eSIM. The device also needs to be LTE-ready.

*Surface: Any AT&T-locked devices will not support eSIMs. If your device was purchased through another carrier, the carrier may have disabled eSIM capability in the Surface Duo. Please contact the carrier to confirm.

Galaxy A54 5G eSIM availability may vary depending on country/region and carrier. Please contact your carrier or device manufacturer to confirm that your Galaxy A54 5G device is eSIM-capable.

Reach out to us

Reach out to us via your chosen channel

Whatsapp: +9659441 3741 OR Email : Support@luxuriouspass.com

If you are unable to open or book a service on the website

If you are unable to open or book a service on the website, here are some solutions you can try:

Check Your Internet Connection
Clear Browser Cache and Cookies
Update The Browser
Try a Different Browser or Device
Disable Browser Extensions
Contact Customer Support

Need help finding a service at any airport?

If you need help finding a service at any airport? Just send us an email at: info@luxuriouspass.com

Frequently Asked Questions